Complaints and Dispute Resolution

Complaints, review requests, dispute notices, and pre-litigation communications may be sent to hello@pergunta.me or by post to the address stated on this page.

To support faster and lower-cost handling, the communication should include sufficient identification of the complainant, a clear description of the facts, relevant dates, supporting documents, and the remedy sought.

Where appropriate, initial handling may take place by email, remote document exchange, remote meeting, or another proportionate out-of-court method.

Consumers may also use the Portuguese Electronic Complaints Book available at https://www.livroreclamacoes.pt/.

That official channel is separate from the direct contact path above and may be used whenever the consumer wishes to submit a complaint through the legally established complaints-book mechanism.

Without prejudice to any rights that apply by law, consumer disputes may be submitted to the competent consumer alternative dispute resolution entity where applicable.

For information purposes, CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo is identified at https://www.cniacc.pt/.

Before court proceedings in non-urgent matters, pergunta.me favors written communications, documentary review, amicable settlement efforts, and other proportionate methods of resolution.

The additional timelines and mechanisms that apply to the pre-court stage are also set out in the Terms of Use.